Managed IT · IT AMC
IT AMC & Managed IT Services in Dubai and Abu Dhabi
Your computers, servers, network, Microsoft 365 and security — maintained, monitored and supported for a fixed monthly fee.
An Infirise IT AMC (annual maintenance contract) keeps your computers, servers, network, Microsoft 365 and security maintained and supported for a fixed monthly fee. You get 24/7 monitoring, a helpdesk your team can reach on Teams, WhatsApp, the portal or email, on-site engineers in Dubai and Abu Dhabi, and written response times.
What’s included
| What’s included | Detail |
|---|---|
| 24/7 monitoring & alerts | Servers, network devices, backups, disks and security events watched around the clock. |
| Patching & updates | Windows, macOS, key applications and device firmware updated on a schedule. |
| Helpdesk | Microsoft Teams, Slack, WhatsApp, desktop app & portal, email and phone. |
| On-site support | Scheduled visits plus urgent call-outs within the SLA. |
| Preventive maintenance | Health checks, clean-ups, UPS and rack checks. |
| Backup management | Daily monitoring and quarterly restore tests. |
| Endpoint & email security | Endpoint protection and email filtering managed for you. |
| Asset & license register | Every device, licence, warranty and renewal date tracked. |
| Joiners & leavers | Onboarding and secure offboarding, documented. |
| Vendor management | We deal with your ISP, printer, phone and software vendors. |
| Quarterly business review | Report, IT roadmap and budget with management. |
| Resident engineers (option) | Dedicated engineers on your premises, backed by the remote team. |
Who it’s for
Real estate brokerages
Property & facilities management
MEP & fit-out contractors
Other SMEs with 5–250 users in Dubai and Abu Dhabi
FAQs
What is included in an IT AMC in Dubai?
A good IT AMC covers monitoring, patching, helpdesk support, on-site visits, preventive maintenance, backup checks and security management for a fixed fee, with response times written into the contract. Check what is excluded — usually hardware, software licences and one-off projects.
How is an IT AMC priced?
Most UAE providers charge per user or per device per month, or a fixed monthly retainer. Infirise plans start from AED 5 per device per day.
Can you take over from our current IT provider?
Yes. We run a structured handover — documentation, passwords, licences, backups and open tickets — and can work alongside your current provider during the notice period so nothing is dropped.
Do you provide resident engineers?
Yes. For larger offices and projects we place dedicated engineers on-site, backed by our remote team.