Privacy Policy
This policy explains how Infirise IT Services L.L.C. (“Infirise”, “we”, “us”) collects and uses personal data when you visit our website or contact us. We handle personal data in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the “PDPL”) and other applicable UAE laws.
1. Who we are
Infirise is the controller of the personal data described here. Privacy contact: hello@infirise.com
2. What we collect
- Information you give us: name, company, job title, email, phone number and the content of your message when you use our contact form, email, phone or WhatsApp, or request a quote or support.
- Technical data: IP address, browser and device type, pages visited and time on site, collected through cookies and similar tools.
- Job applications: CV and details you choose to send us if you apply for a role.
We do not knowingly collect sensitive personal data (such as health, religion or biometric data) through this website. Please do not send it to us.
3. Why we use your data
- To reply to enquiries, prepare proposals and provide IT, AI and support services you request.
- To operate, secure and improve the website, and understand how it is used.
- To send you updates about our services, only where you have agreed or where the law allows. You can opt out at any time.
- To meet our legal and regulatory duties, and to establish or defend legal claims.
Our legal basis is your consent, or, where the PDPL allows processing without consent, the need to take steps at your request or perform a contract, to comply with UAE law, or to establish or defend legal claims. You may withdraw consent at any time; this does not affect processing already carried out.
4. Who we share it with
We do not sell your personal data. We share it only with:
- service providers that help us run our business (website hosting, email, analytics, IT systems), under written confidentiality and security terms;
- professional advisers, and UAE courts, regulators or authorities when required by law.
5. Transfers outside the UAE
Some of our providers may store data outside the UAE. We transfer personal data abroad only where permitted by the PDPL, for example to countries with adequate protection, under contractual safeguards, or with your consent.
6. How long we keep it
We keep personal data only as long as needed for the purposes above or as required by law (for example, accounting and commercial records). Enquiries that do not lead to a contract are normally deleted within 24 months. Job applications are normally deleted within 12 months.
7. Security
We use appropriate technical and organisational measures, including access controls, encryption in transit and staff confidentiality obligations, to protect your data. If a breach is likely to affect your privacy or rights, we will notify the UAE Data Office and, where required, you.
8. Cookies
Our website uses essential cookies to work properly and, with your consent, analytics cookies to measure usage. You can accept or refuse non-essential cookies through our cookie banner and through your browser settings.
9. Your rights
Under the PDPL you may ask us to:
- confirm whether we hold your data and give you a copy;
- correct inaccurate data or complete incomplete data;
- erase your data or restrict or stop its processing, where the law allows;
- transfer your data to another provider (portability), where applicable;
- object to processing, including automated decisions that significantly affect you.
To use these rights, email hello@infirise.com. We will verify your identity and respond within a reasonable time, in line with the PDPL. If you are not satisfied, you may complain to the UAE Data Office.
10. Children and external links
This website is for businesses and adults and is not directed at anyone under 18. Our site may link to third-party websites; we are not responsible for their privacy practices.
11. Changes to this policy
We may update this policy from time to time. The latest version is always on this page with its effective date.
12. Contact us
Infirise IT Services L.L.C. · hello@infirise.com · +971 56 891 4268 · www.infirise.com